Support

Need help with PourPulse? We're happy to help.

Contact us

PourPulse is made by one developer, so please allow up to 2 working days for a reply. Include your device, operating system, app version (Settings › About), and what happened.

Email support

Frequently asked questions

Do I need an account?

No. You can brew in guest mode, and your data stays on your device. Create an account to keep your beans and brew history and sync them across devices.

Which brewing methods are supported?

PourPulse currently includes a guided Classic V60 pour-over and a Classic Vietnamese Phin recipe. More methods are on the way.

I forgot my password.

On the sign-in screen, tap Forgot password and follow the email we send you. Check your spam folder if it does not arrive within a few minutes.

My history isn't showing on another device.

Make sure you are signed in to the same account on both devices and connected to the internet. Guest-mode data is only on the device where it was created.

How do I turn analytics or crash reports on or off?

Go to Settings › Data & Privacy. Both are off by default, and changing them never affects brewing features.

Delete your account and data

This applies to PourPulse by Nolann.

In the app

Open PourPulse and sign in.
Go to Settings › Account › Delete account.
Confirm. You may be asked to enter your password again.

Without the app

Email [email protected] from the email address on your account, with the subject “Delete my PourPulse account”. You do not need to reinstall the app. We may ask you to confirm that you own the account.

What is deleted: your account, email address, profile, preferences, coffee beans, brew sessions, step history, ratings, taste reviews, and saved recipes. Analytics and crash data linked to your account are deleted from our providers on request.

When: within 20 days of your request. Copies in provider backups are removed when those backups expire. We keep only what the law requires us to keep, such as a record that a deletion request was completed.

Guest data: delete the app, or clear the site data for pourpulse-app.nolanng.tech in your browser.

Request deletion by email